Over 100,000 Clients In Canada
Securing Lives and Peace of Mind
Since 1988, COUNTERFORCE has dedicated itself to Provinceiding high quality monitoring services to the families, homes and business that are entrusted to our care by the independent alarm professionals who serve them. COUNTERFORCE has two monitoring stations in Canada located in Vancouver and Toronto where we Provide monitoring services to over 100,000 homes and businesses across the country.
COUNTERFORCE is a fully computerized ULC listed monitoring station, a long time member of CANASA, (The Canadian Alarm and Security Association) and the first monitoring station in Canada to achieve ISO 9001 status. In addition, COUNTERFORCE is one of the few IQ Certified Monitoring Stations in Canada.
Our company is a Corporate Gold Club Member of the COUNTERFORCE preferred dealer program again assuring you of nothing but the best solution will be Provided to our clients.
Working to protect the homes and businesses of our customers is the primary mission of COUNTERFORCE. We are dedicated to Provinceiding a rapid response to all emergency alarm signals from your security system.
Whether it is detecting an intruder trying to gain illegal entry or trapping a gunman in the process of a holdup, COUNTERFORCE is there to ensure the proper authorities are dispatched.
Having a monitored alarm system in your home or business provides you with protection 24 hours a day, 7 days a week, 365 days a year.
The extent of your protection depends on various factors including budget, living habits and type of business. Typically all premises are monitored for unauthorized intrusion, but other conditions are also easily monitored.
INFORMATION AVAILABLE INCLUDES
Customer call list and password information.
Specific customer instructions regarding accounts.
Compete menu of commercial services and reporting.
Automated Voice Response access for signal testing.
Experts in Two-Way Voice, Cell Radio, and Broadband signal transmission.
Online Dealer Access to view and manager customer accounts and alarm history.
History of all signals logged including time sequence, dates, alarm zone activations, and types of protection devices used.
Customer reports with date and time that the system was turned on or off,
including the name of the person who accessed the alarm system.
Monitoring Station Features
COUNTERFORCE's UL / ULC monitoring stations offer monitoring services throughout the US, Canada, and Puerto Rico. The COUNTERFORCE CSAA monitoring stations (US Five Diamond Certified) uses state of the art alarm processing systems and equipment to monitor your security system.
UL - ULC - CSAA monitoring stations utilize professionally trained bilingual staff that provides fast response to alarm signals.
Fully computerized state of the art software systems featuring MASTERMIND and MASWEB services Provide complete information on any account at the touch of a keystroke.
Emergency Recovery Systems
COUNTERFORCE's North American monitoring stations Provide continuous service even in cases of natural emergencies. This includes back-up power, computer, telephone and voice recorder back-up systems that meet or exceed UL & ULC requirements.
This ensures full operation of the station through both long and short term power outages.
Our Customer Care Department provides prompt service with extended business hours and bilingual representatives. Our training and professional staff is devoted to Provinceiding accurate and efficient handling of your emergency situation.
The COUNTERFORCE Technical Support Department employs an advanced decision support system which utilizes remote diagnostic procedures to resolve security system technical issues.
Dealer Message Center with a sophisticated voice mail system to receive, store and relay your customer's messages.
24 Hour Audio Recording System... offers verification of conversations between station operators, system users, police, guards, and service personnel.