Support

You are here:

We pride ourselves in providing all of our customers with quality support.

If you require assistance, please contact us using the contact information found at the bottom of the this page, alternatively, you can e-mail us via our main contact page.

E-mail Contacts

Sales > sales@a1security.com
Installations > sales@a1security.com
Customer Service > reception@a1security.com
Accounts > reception@a1security.com

Telephone Support

Phone: 519.542.2100
T Free: 1.800.335.2296

System Operational Videos

Great Detailed Video On How To Use Your Security System including how to Arm & Disarm your System, Bypass Zones, Change The Time and Program New Codes

Battery Replacement Videos

Glass Break Battery Replacement Video ==>
Motion Detector Battery Replacement Video ==>

Smoke Detector Battery Replacement Video ==>

Carbon Monoxide Battery Replacement Video ==>

Thank you so much for everything you've done. You run a truly fabulous business. Everything is working fabulously

Margy Jo – Sarnia
Feel free to use my message below as a testimonial on behalf of myself for A1 Security A1 Professional, knowledgable, prompt, courteous, friendly, very good at listening to the clients concerns. Need I say more. I continue to highly recommend A1 Security to all of my friends and family Gregg-Sarnia

Gregg-Sarnia
I have been with A1 Security for over 25 years. I have sold my house and am moving into an apartment where I will not need a security system. Remo came to visit for the initial consultation after I had dealt with previous companies, his approach was different and much more realistic and practical. I have been most pleased with the workings of the system, it has worked well over all these years, and I would recommend A1 Security to anyone without hesitation.

Carole Shuttleworth – London
Hi Remo, What A Pleasure I had to drop you a short note to tell you how much I appreciated having two such professional, kind, empathetic, knowledgable people in my home …. I already had One of them out before to fix my previous problems….. these guys are a real asset to A1 Security, what a pleasure to have them in my house for the system "upgrades". Thanks for all your efforts on my behalf, and I am very patient to get this "system" working …….heaven knows it has been quite a while ……. Talk to you soon ….thanks again! T firth

T Firth
After having to deal with the aftermath of a break and enter last fall, I decided to up my home security. I am very happy with my system it's easy to use and I now feel that my home is secure even when we are away on vacation. I love my phone app - so handy and keeps me connected! Thank you A1 security I will be passing your information on to my friends & family.

Mark R
During construction, A1 installed the security system Remo designed. A1's crew was organized, neat and clean. Every year our system is checked and the same technician comes to our home, he wears booties during the inspection and he knows our dog . Its like a visit from a friend. We are completely satisfied with the product and service.

James L, Petrolia
Remo, please feel free to share the following with any potential customers. On Tuesday I was watching the Olympics when I heard my house alarm. Before I had time to determine the cause, I received a call from the A1 Security Center to tell me our sump pump sensor was causing the alarm. I immediately went to the basement and found the sump full of water since the electric pump had seized. Fortunately, we have a water driven back- up which prevented the water from cresting. Needless to say this small sensor recommended and installed by A1 Security together with the prompt response by the center probably saved us from a flooded basement and gave me time to get a new pump and to get the system operating again. There are a few " Lessons Learnt " from this incident so in addition to your annual system checks I will be doing some other items to ensure the pumps are operational especially during the spring thaw. Thanks Again Colin O

Colin O – Sarnia
Remo, we thank you for your super service over the past few years, and all good wishes to you and your family in the coming year.

Marlene Keddy – Sarnia

Introducing 'A1 Smart HOME'
Security & Control from Anywhere

Learn More