During this time of unprecedented uncertainty, all of us here at A1 are concerned about the safety and well-being of our families, colleagues, customers, partners, and the many friends who make up the A1 Security Family.
Our hearts are with those who have been affected personally by the outbreak of coronavirus (COVID-19) as well as the many communities around the world that are facing extreme measures in the attempt to slow its spread.
For nearly 35 years, we have been honored by the trust you have placed in us to help secure you family and business.
We wish to give you some Guidance and assurance on how we are still operating during this time.
The Security Industry has been deemed an Essential Service by the Provincial Government
As Such we here at A 1 we will continues to provide support to our existing clients via inbound phone calls.
For General Service Requests, System Operational Help, Payment of Services, Installation Inquires, Sales & Payment Options Call or Email:
Sarnia 519-542-2100 London 519-667-4060 Toll Free 1-800-335-2296
Monitoring Station Operation
Our Monitoring Stations are fully operational to monitor and dispatch as we have always done in the past for Intrusion Alarms, Fire, Smoke Detectors, Carbon Monoxide, Hi Water and Flood, Sump Pump Overflow, Low Temperature, Freeze Alarms, Supervisory Signals, Critical Poultry, Hog and Farms along with AC Failure.
For our Interactive Smart Home and Business clients
Your interactive alarm features by Alarm.com are fully operational. You will still be able to have full control and the convenience of interacting and managing your security system’s as you always have done before. These features include Arming and Disarming of your Home and Business, Viewing Openings and Closings by users, Lighting Control, Smart Door Lock Control, Video Door Bells and Surveillance Cameras.
A 1 services are classified as an Essential Service but in keeping with our social distancing efforts we will only provide services direct to the client on an emergency pre qualified bases only.
When it is deemed necessary to:
Work on-site (for example, a client’s home or business), staff who are on-site to accomplish specific tasks are spending only the minimum time required at these locations. A1 has also sourced gloves and masks for the protection of on-site technicians as required. We ask that when a technician is on site to practice physical distancing as per Health Canada recommendations.
We also use the following Disinfection Protocols: Including the Following but not limited to:
Frequent Hand Washing Using Soap
Use of Hand Sanitizer
Use of 95 N Masks
Use of Gloves and Coveralls
Any Item required for pick up will be left in a secured area outside our main office door with a Ticket number assigned which you will be provided with prior to Pick Up. We will also do our best to deliver any items requiring drop off for those who are medically fragile or elderly.
Thank You for supporting local business during these challenging times.
We wish everyone health, security and peace of mind and look forward to returning to normal operations soon.